This policy explains how cancellations, rescheduling and refunds work for professional advisory services provided by Slingsby Consulting Pty Ltd (ABN 80 065 196 652) (we, us, our), including payments made through this website. We provide services, not physical goods, so this policy is written with professional engagements in mind. It should be read together with our Terms & Conditions and any written engagement letter or proposal agreed with you (Engagement). If your Engagement sets out different cancellation or refund terms, those terms apply to the extent permitted by law.
1. Your rights under the Australian Consumer Law
Nothing in this policy, our Terms & Conditions or any Engagement excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded, restricted or modified.
Where the ACL applies, our services come with guarantees that they will be:
- provided with due care and skill;
- reasonably fit for any purpose you have specified to us; and
- supplied within a reasonable time, where no time has been agreed.
If we fail to meet a consumer guarantee, you are entitled to a remedy. For a failure that is not major, we may choose to fix the problem within a reasonable time. For a major failure, you may be entitled to cancel the services and receive a refund for any unused portion, or to compensation for the reduction in their value. You may also be entitled to compensation for other reasonably foreseeable loss or damage caused by the failure.
More information is available from the ACCC (www.accc.gov.au) and Consumer and Business Services SA (www.cbs.sa.gov.au).
2. Cancelling or rescheduling an engagement
Meetings and scheduled sessions
- You may cancel or reschedule a scheduled meeting, workshop or session without charge by giving us at least 2 business days notice.
- If you cancel or reschedule with less notice, we may charge for time we have reserved or prepared for and any costs we have reasonably incurred that cannot be recovered, as set out in your Engagement.
Ongoing engagements
- You may end an engagement at any time by notice in writing. You will need to pay for work performed and costs reasonably incurred up to the date we receive your notice, together with any agreed fees for commitments we cannot cancel.
- We may end an engagement by notice in writing where permitted by your Engagement or our Terms & Conditions. If we do, we will refund any fees you have paid in advance for work not yet performed.
3. Deposits and retainers
- Some engagements require a deposit or retainer before work begins. The amount and how it will be applied are set out in your Engagement or invoice.
- Deposits and retainers are applied against fees for work performed and costs incurred in accordance with your Engagement.
- If an engagement ends, any part of a deposit or retainer that has not been applied to work performed or costs reasonably incurred will be refunded to you, unless your Engagement states otherwise and the law permits it.
4. Work already performed
Because our services involve professional time and expertise, fees for work that has been properly performed in accordance with your Engagement are generally not refundable simply because you change your mind. This does not affect your rights under the ACL if our services do not meet a consumer guarantee.
If you are unhappy with any part of our work, please tell us as soon as possible. We would much prefer the opportunity to put things right.
5. How to request a refund
- Contact us at admin@slingsbyconsulting.com.au or on 0495 044 376, ideally within 7 days of the payment or the issue arising. (This timeframe does not limit your rights under the ACL.)
- Include your name, the invoice or reference number, the payment date and amount, and the reason for your request.
- We will acknowledge your request and may ask for further information.
- We will assess your request and let you know the outcome within 2 business days of receiving all the information we need.
6. How refunds are paid
- Approved refunds for online card payments are returned to the original payment method through PayPal. We cannot refund to a different card or account.
- We aim to process approved refunds within 2 business days. Once processed, it may take additional time for the refund to appear on your statement, depending on your card issuer or bank.
- Refunds are made in Australian dollars for the amount refunded. We are not responsible for differences caused by currency conversion or fees charged by your card issuer.
- Payments made by other methods (such as bank transfer) will be refunded to an account nominated by you after we have verified your details.
7. Disputes and chargebacks
If you have a concern about a payment, please contact us first so we can try to resolve it quickly. This does not affect any right you have to dispute a transaction with your card issuer or PayPal.
8. Contact us
- Slingsby Consulting Pty Ltd
- Email: admin@slingsbyconsulting.com.au
- Phone: 0495 044 376
- Post: 152 Port Rd, Alberton SA 5014